Tips For Running A Successful Auto Repair Business
Are you about to get in the auto repair business and you’ve never run your own business before? If so here are a few tips to get you off to a great start. After you’ve set up your new business by registering your company and getting your business systems including: invoicing, accounting in place we recommend doing your research and spend some time on securing a great deal on high quality auto repair parts. This step is vital so you can build the reputation your business desires.
Your customers won’t know much about auto metal stamping which is explained in wikipedia but they will understand your discerning approach to working with a company like Weiss-Aug who have been in the business of custom automotive metal stamping molding and assembly solutions for over forty years. You’ll be off to a great start leveraging off their reputation and of course there’s a lot more to do before your business is operational including planning for employees and how you’ll manage them. This is where the Internet comes into it’s own just like it does with the other critical areas of your business.
Strive To Earn A Reputation Built on Trust And Professionalism
Unfortunately, there is a perception that the auto repair industry is full of shady operators with bad reputations. So the question to ask is: Are there mechanics all over the country taking advantage of their unsuspecting customers by overcharging them, putting used parts in cars and passing them off as new ones, and other nasty tricks that give this industry a negative reputation? A quick Google search would suggest there are enough bad operators out there tainting the reputation of the industry so it’s time for you to change this perception, at least on a personal level – i.e. for your business. You may need to go above and beyond to ensure your customers have the best experience possible.
Work Smarter So Your Customers Come Back For More
Working hard and smart is a prerequisite for any business especially a start up. Work on your customer care and reward them for their patronage with incentives and rewards. Customer advocacy and relationship management is not just for the professional services it also applies to cottage industry businesses so do everything in your power to again the loyalty of your customers.
Become A Specialist
Great ethics and treating your customers like gold isn’t even enough to become a success. You have to specialize in a certain area to set yourself apart from other auto repair shops in your community. So pick a specialization and run with it. This will set you apart from the competition and provide your business with authoritative expert status.
Ways to Increase Customer Satisfaction In Your Auto-Repair Business
Just a few years ago, mechanics got their business the old fashioned way – by word of mouth. Nowadays, the internet is flooded with directory services, customer ratings and review sites. As a result, tech-savvy shops with big budgets for marketing and SEO may have sent your customers elsewhere.
Say Hello
This one may seem obvious, but it’s a great starting point. Ever notice how, the very moment you walk into most nice retail stores, a sales associate greets you? That’s not a coincidence. According to the Retail Doc, 80% of customers won’t return to a business due to perceived indifference from staff. Now let’s flip this to a repair shop. Everyone knows repairs can be a pain, and they can be expensive, too. Put yourself in your customers’ shoes.
Share the Knowledge
Most drivers’ version of ‘vehicle maintenance’ probably doesn’t entail much more than gassing, going, and changing the oil. When things go wrong, it’s safe to assume most of your customers aren’t aware of what that means. What if you devoted two minutes per customer to explain the work you’ve done. Why does an air filter need to be changed, and how often? Why isn’t it safe to drive on tires with damaged sidewalls? What happens if a timing belt is neglected? Better yet, take an extra 60 seconds to walk your customer into the garage to show him/her the worn items you’ve replaced, or items that will need attention in the future.
Time it Takes: 10 minutes/day
Openbay is an online company, so it makes sense that on Facebook, right? Sure. been astonished to realize how few auto repair shops are on Facebook – love to link to outstanding service providers on social media
Here are a few:
If you don’t, someone else will. Odds are your business already exists on Facebook, maybe even with your customers, or competitors commenting about your business. If you don’t claim your profile, nobody’s there to speak about who you are, what you do best, and to interact with customers.
That’s where your customers are. According to Pew Research, 72% of internet users are on Facebook. If your current and potential customers were all heading to an event in your town, why wouldn’t you go?
If they like you, they’ll spread the word – the average Facebook user has 130 friends. If you do great work, tour word-of-mouth endorsement can travel a lot farther these days.
Auto repair in the time of COVID-19
Though still open as an essential business, auto repair shops are facing the same tough times as other businesses – though with factors unique to service stations, such as the business cycle, and the personal nature of cars.
business is now down to about 15 percent of normal, and the shop has been gradually cutting down on its hours. Parts suppliers are also reducing hours
“When people can leave the house, I expect they’ll want to drive instead of taking buses,” said – adding, “if they still have a job.” Another issue is the handling of cars themselves – these small quarters in which we breathe and sneeze and cough and eat our snacks and toss our clothes and our trash and sit with the windows rolled up, sometimes for hours
So everything has to be wiped down at the shop, said: The ignition, the door handles, the steering wheel. The keys also have to be wiped before being given back to the customer. Plus, the customers have to wear masks when coming in
AUTO REPAIR & SERVICE
Auto Repair & Service is here to help repair, service, and maintain your vehicle. appreciate all of your support, and look forward to meeting all of our customers – new and returning!
Alternator repair and services
When it is time for your vehicle’s regularly scheduled maintenance services, or if you’ve noticed your vehicle has been acting up lately, bring it to auto repair shop! If you hear strange noises like grinding or knocking, or if you see fluids leaking beneath your vehicle, come see today! Over the years, auto repair shop has been the leading choice for quality alternator repair and replacement services.
There could be several causes to a bad alternator. If you need to jump start your battery frequently, or the new battery you just purchased is not holding a charge, it could be a side-effect of a bad alternator. The alternator provides electricity to different components in your car; including your air conditioner and dashboard lights. Any additional power created by the alternator is stored for later use in your cars battery.
This situation is often misdiagnosed as a result of a bad battery, especially if it’s an old one. However, you can save both time and money by getting your vehicle serviced properly by experienced and trained technicians. Bring your vehicle to auto repair shop for top-notch alternator repair and replacement, that you can trust.
THINGS YOU SHOULD KNOW ABOUT HIGH-END FOREIGN CAR REPAIR
Have you ever had a tough time finding a reputable repair shop for your high-end foreign car? You’re not alone… Every day hundreds of people search Google looking for foreign car repair.
So, why all of the searching? Because luxury vehicle owners know that their vehicles are special and require a certain level of specialized expertise to service and maintain properly.
Is your technician up to the task?
Here’s the truth about any automotive technician who is going to do a good job working on your luxury vehicle… They have to be outstanding at two different skills.
First, they have to be able to diagnose the problem correctly with the right equipment. Today’s automobiles are very different than similar makes and models from a decade ago. Although the basics are the same, technology has made engines smaller, more powerful, and more efficient.
And with all of this new technology comes complexity. It’s harder to identify and diagnose what problems a vehicle is experiencing and it requires a deeper understanding of this technology through training, experience and education to produce results.